How Business Process Outsourcing Has Evolved Over Time

Business Process Outsourcing (BPO) has continued to evolve over the past decades. In the early 2000s, with the rise of the internet, general tasks and processes like calls, customer care and manufacturing were outsourced to countries with lower labor wages. From the 2010s we have started to see even more skilled tasks like programming, software development, accounting and even creative design works being outsourced to take advantage of the labor of growing economies like China, India, and Vietnam. Many companies question why they should outsource or what benefits they would see related to their specific projects and tasks. In order to get you started, we’ve answered some of the most common questions that may be floating through your mind. How is Business Process Outsourcing Different Today? Business Process Outsourcing continues to evolve and grow. From the point of outsourcing of discrete tasks that were part of a larger business process to the outsourcing of the complete business pr...